chris serrao.

chris serrao.

chris serrao.

building ideas that provoke, strategies that scale, and brands that stick

building ideas that provoke, strategies that scale, and brands that stick

about me

about me

about me

Creative Director with 15 years of experience building brand strategy, growth, and end-to-end customer experiences across fintech, CPG, D2C, SaaS, and B2B.

My foundation in copywriting and brand strategy shaped my approach: start with the human problem, align with the business objective, and build the narrative that connects them. I align brand, product, and growth into systems that convert narrative into revenue.

My experience centres on growth, transformation, and transition phases. I enable organizations to translate complex business models into clear positioning, intuitive customer journeys, and cohesive brand ecosystems. This includes leading integrated, multi-channel campaigns, supporting shifts from D2C to B2B2C, launching new subscription models, and designing modular systems that scale across product, growth, lifecycle, and paid media channels.

I lead multidisciplinary teams across brand, design, product, and marketing, with a focus on clarity, velocity, and sustainable creative standards. I’m particularly interested in building modern creative operations, including the use of AI-enabled workflows to improve speed, experimentation, and production efficiency while maintaining high craft and strategic integrity.